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Technical Operations Manager

Responsibilities:
-  Manage a team of technical and operation staff and act as a change agent for any system change to ensure smooth
   implementation within the operations department.
-  Monitor the daily fitment statistics and to be responsible for technicians’ productivity and quality of work;
-  Resolve customers’ enquiries or issues upon escalation from all channels and ensure proper follow-up to the final
   closure.
-  Involve in design & development of new systems with view to optimise and leverage on the main frame of cartrack
    applications.
-   Assist in the definition of project scope and objectives, involving all relevant stakeholders, ensuring technical
    feasibility and proper documentations.
-  Take accountability of projects assigned and work internally to ensure smooth delivery of project
-  Support of all existing internal & external subsystems including resolving user problems and working in a team to
   ensure a stable, secure and reliable environment.
-  Ensuring the accuracy of physical inventory levels & operating cost on SIM cards are closely monitored and
    replenished as needed.
-  Review and approve all billing reports from various service providers;
-  Ensure timely and accuracy for weekly/monthly report for management review.
-  Demonstrate high level of leadership skills and provide necessary guidance to the respective staff to achieve the
   municipal planning strategies & department KPI goals.

Requirements:
-  Degree in IT, Electrical and Electronic Engineering (Triple Engineering);
-  Minimum of 5 years experience in the IT service industry, experience in a similar industry is an added advantage;
-  Has experience to manage a team;
-  Proven track record in customer service;
-  Proficient in English is A Must;
-  Excellent communication and interpersonal skills;
-  Hands-on and a positive attitude;
-  Technically independent with good initiative;
-  Strong analytical problem-solving skills with an out-of-box approach in providing solutions.

 

Or, know someone who would be a perfect fit? Let them know!

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Perks & Benefits

The growth of our business is driven by state-of-the-art technology that allows us to create data-driven solutions that are personalised according to the needs of our clients, providing them with insights, business competitiveness, operational excellence and a superior customer experience.
Our people remain our greatest asset ; we will therefore continue to bring together the best talent as we help them achieve their own career aspirations in a growing company that is truly global.

  • Excellent career growth locally and globally

  • Innovative and dynamic work culture

  • Innovative work culture

Workplace & Culture

With over 1,500 staff, Cartrack is creating revolutionary platforms that will transform the industry and help improve efficiency, safety, security and the environment. Our reputation as one of the most innovative and fastest growing telematics companies in the world has resulted in us acquiring 1 million subscribers, including businesses, consumers, and governments. 


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