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Technical Support Manager (Automotive-GPS)

Responsibilities

  • Manage a team of technical and IT staff with ensuring smooth implementation within the Technical Support department.
  • Comprehensive Technology Product knowledge of all area of the Business Including Technical Support, Customer Service, Fitment Installation Management, with Debtors and Finance awareness.
  • Integration Knowledge allowing successful documentation, definition and integration into Customer Systems and specification of Customer and Internal Requirements.
  • Provide the Sales Department with Technical Knowledge and ensure correct Product, Systems, Solutions Specification are sold to Enterprise Customers.
  • Resolve customers’ enquiries or issues upon escalation from all channels and ensure proper follow-up to the final closure.
  • Involve in design & development of new systems with view to optimise and leverage on the main frame of Cartrack applications.
  • Support of all existing internal & external subsystems including resolving user problems and working in a team to ensure a stable, secure and reliable environment.
  • Ensure timely and accuracy for weekly/monthly report for management review.
  • Demonstrate high level of leadership skills and provide necessary guidance to the respective staff to achieve the municipal planning strategies & department KPI goals.

Specific Requirements:

  • Degree in Electrical / Electronic / Mechanical Engineering;
  • Knowledge of Automotive aftermarket product installations (Telematics/Sound Systems/Immobiliser etc.) & Mechanical repair of Automobiles and/or Heavy vehicles (Electrical wiring repair, Faulty Finding and Mechanical Repair etc.) will be an added advantage;
  • Knowledge of Basic Programming, SQL, Application usage, PC troubleshooting, Mobile Technologies such as 2G/3G/4G/Wi-fi and as well as operating systems such as iOS and Android;
  • Project Management and History of Completed Projects Required;
  • Integration knowledge of Technologies like SOAP, REST, MQ

Or, know someone who would be a perfect fit? Let them know!

Country

Thailand

Phairojkijja Tower
10260 Khet Bang Na Directions leana.bernal@cartrack.com +66 2 136 2929 View page

Perks & Benefits

The growth of our business is driven by state-of-the-art technology that allows us to create data-driven solutions that are personalised according to the needs of our clients, providing them with insights, business competitiveness, operational excellence and a superior customer experience.
Our people remain our greatest asset ; we will therefore continue to bring together the best talent as we help them achieve their own career aspirations in a growing company that is truly global.

  • Excellent career growth locally and globally

  • Innovative and dynamic work culture

  • Innovative work culture

Workplace & Culture

With over 1,500 staff, Cartrack is creating revolutionary platforms that will transform the industry and help improve efficiency, safety, security and the environment. Our reputation as one of the most innovative and fastest growing telematics companies in the world has resulted in us acquiring 1 million subscribers, including businesses, consumers, and governments. 


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