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Technical Operation Manager (Automative/GPS -Johor Bahru)

 

Technical Operation Manager (Johor Bahru)

 

Responsibilities

a)              Manage a team of technical and operation staff with ensuring smooth implementation within the operations department.

  • Comprehensive Technology Product knowledge of all area of the Business Including Technical Support, Customer Service, Fitment Installation Management, with Debtors and Finance awareness.
  • Integration Knowledge allowing successful documentation, definition and integration into Customer Systems and specification of Customer and Internal Requirements.
  • Provide the Sales Department with Technical Knowledge and ensure correct Product, Systems, Solutions Specification are sold to Enterprise Customers.
  • Ensuring the accuracy of physical inventory levels & operating cost on SIM cards and Fitments are closely monitored and replenished as needed.
  • Review and approve various bills and accounts from Mobile Operators, Internet Service Providers
  • Demonstrate high level of leadership skills and provide necessary guidance to the respective staff to achieve the municipal planning strategies & department KPI goals.

e)              Resolve customers’ enquiries or issues upon escalation from all channels and ensure proper follow-up to the final closure.

f)               Involve in design & development of new systems with view to optimise and leverage on the main frame of Cartrack applications.

g)              Support of all existing internal & external subsystems including resolving user problems and working in a team to ensure a stable, secure and reliable environment.

j)                Ensure timely and accuracy for weekly/monthly report for management review.

 

Specific Requirements:

-  Degree in Electrical / Electronic / Mechanical Engineering;

-  Preferred experience/Knowledge of Electronics and Automotive aftermarket product installations (Telematics/Sound Systems/Immobiliser etc.);

-  Preferred experience/Knowledge of Electrical/Mechanical repair of Automobiles and/or Heavy vehicles; (Electrical wiring repair, Faulty Finding and Mechanical Repair etc.)

-  Fully computer Literate with experience/Knowledge of Basic Programming, SQL, Application usage and PC troubleshooting;

- Project Management and History of Completed Projects Required.

-  Minimum of 5 years’ experience in the automotive aftermarket industry, experience in a similar industry is an added advantage;

- Integration knowledge of Technologies like SOAP, REST, MQ

- Knowledge of Mobile Technologies: 2G/3G/4G/Wi-fi and their application as well as operating systems like iOS and Android.

- Ability to use Excel to Reconcile Billing/Reporting/Data Exports

 

Generic Requirements:

-  Has experience to manage a team;

-  Proven track record in customer service;

-  Proficient in English is A Must;

-  Excellent communication and interpersonal skills;

-  Hands-on and a positive attitude;

-  Technically independent with good initiative;

-  Strong analytical problem-solving skills with an out-of-box approach in providing solutions.

 

Candidate pre approval Questions

 

  • Have you changed and Oil or Air filter on a Vehicle?
  • Have you completed and Electrical or Mechanical Repair on a Vehicle?
  • Could you find the Temperature or Oil Sensor on a Vehicle?
  • Have you installed Windows from Scratch?
  • Name 10 Applications you have installed and what they are used for?
  • Have you ever used an OBD2 Dongle? If so for what?
  • Have you used a Mutli-meter more than 20 times?
  • What other tools have you used on a Vehicle?
  • Have you heard of the following and what are they?
    • CAN
    • OBD
    • API
    • REST
    • JSON
    • SOAP
    • MQ
  • How you Disciplined any staff members? Details?
  • What reporting for a Manager have you generated in the Past? Details?
  • Have you configured a VPN Connection in the Past?
  • What QA have you done in the past?
  • Have you ever reconciled a bill from a Mobile Service Provider or similar Vendor?
  • Have you ever tested an Application or any Software before to ensure there are no Bugs?
  • Have you configured a Branch Office/SME including all technology (ISP, Phones, Office Automation) required to operate the facility?

 

Please also include how long ago each item was completed.

 

Or, know someone who would be a perfect fit? Let them know!

Country

Johor Bahru

80350 Johor Bahru Directions eleni.chin@cartrack.com View page

Perks & Benefits

The growth of our business is driven by state-of-the-art technology that allows us to create data-driven solutions that are personalised according to the needs of our clients, providing them with insights, business competitiveness, operational excellence and a superior customer experience.
Our people remain our greatest asset ; we will therefore continue to bring together the best talent as we help them achieve their own career aspirations in a growing company that is truly global.

  • Excellent career growth locally and globally

  • Innovative and dynamic work culture

  • Innovative work culture

Workplace & Culture

With over 1,500 staff, Cartrack is creating revolutionary platforms that will transform the industry and help improve efficiency, safety, security and the environment. Our reputation as one of the most innovative and fastest growing telematics companies in the world has resulted in us acquiring 1 million subscribers, including businesses, consumers, and governments. 


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