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Senior Technical Support Specialist (Telematics Solutions)

Responsibilities :

  • Handle all first level of customers’ technical enquiries via inbound calls and email correspondences;
  • Escalates enquiries or issues to relevant departments and ensure proper follow-up;
  • Upgrade and configure Cartrack system software to support asset management application per project or operational needs;
  • Perform daily system monitoring, verifying integrity and availability of all hardware, server resources, systems and key process;
  • Review systems and application logs for remote diagnostic of field devices;
  • Provide training and assistance to users of Cartrack application systems;
  • Provide on-site field support and installation;
  • Verify completion of scheduled jobs.

Requirements:

  • Minimum Diploma in Electronics/ Electrical Engineering holder;
  • Minimum of 1 year experience in mobile networking will be an added advantage;
  • Excellent communication and interpersonal skills;
  • Hands-on and a positive attitude;
  • Technically independent with good initiative;
  • Strong analytical problem-solving skills with an out-of-box approach in providing solutions.

Or, know someone who would be a perfect fit? Let them know!

Singapore

2 Aljunied Ave 1
389977 Singapore Directions info@cartrack.sg +65 6255 4151 View page

Perks & Benefits

The growth of our business is driven by state-of-the-art technology that allows us to create data-driven solutions that are personalised according to the needs of our clients, providing them with insights, business competitiveness, operational excellence and a superior customer experience.
Our people remain our greatest asset ; we will therefore continue to bring together the best talent as we help them achieve their own career aspirations in a growing company that is truly global.

  • Excellent career growth locally and globally

  • Innovative and dynamic work culture

  • Innovative work culture

Workplace & Culture

With over 1,500 staff, Cartrack is creating revolutionary platforms that will transform the industry and help improve efficiency, safety, security and the environment. Our reputation as one of the most innovative and fastest growing telematics companies in the world has resulted in us acquiring 1 million subscribers, including businesses, consumers, and governments. 


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