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Copy of Technical Operation Manager (Automative/GPS -Johor Bahru)

 

Technical Operation Manager (Johor Bahru)

 

Responsibilities

a)              Manage a team of technical and operation staff with ensuring smooth implementation within the operations department.

  • Comprehensive Technology Product knowledge of all area of the Business Including Technical Support, Customer Service, Fitment Installation Management, with Debtors and Finance awareness.
  • Integration Knowledge allowing successful documentation, definition and integration into Customer Systems and specification of Customer and Internal Requirements.
  • Provide the Sales Department with Technical Knowledge and ensure correct Product, Systems, Solutions Specification are sold to Enterprise Customers.
  • Ensuring the accuracy of physical inventory levels & operating cost on SIM cards and Fitments are closely monitored and replenished as needed.
  • Review and approve various bills and accounts from Mobile Operators, Internet Service Providers
  • Demonstrate high level of leadership skills and provide necessary guidance to the respective staff to achieve the municipal planning strategies & department KPI goals.

e)              Resolve customers’ enquiries or issues upon escalation from all channels and ensure proper follow-up to the final closure.

f)               Involve in design & development of new systems with view to optimise and leverage on the main frame of Cartrack applications.

g)              Support of all existing internal & external subsystems including resolving user problems and working in a team to ensure a stable, secure and reliable environment.

j)                Ensure timely and accuracy for weekly/monthly report for management review.

 

Specific Requirements:

-  Degree in Electrical / Electronic / Mechanical Engineering;

-  Preferred experience/Knowledge of Electronics and Automotive aftermarket product installations (Telematics/Sound Systems/Immobiliser etc.);

-  Preferred experience/Knowledge of Electrical/Mechanical repair of Automobiles and/or Heavy vehicles; (Electrical wiring repair, Faulty Finding and Mechanical Repair etc.)

-  Fully computer Literate with experience/Knowledge of Basic Programming, SQL, Application usage and PC troubleshooting;

- Project Management and History of Completed Projects Required.

-  Minimum of 5 years’ experience in the automotive aftermarket industry, experience in a similar industry is an added advantage;

- Integration knowledge of Technologies like SOAP, REST, MQ

- Knowledge of Mobile Technologies: 2G/3G/4G/Wi-fi and their application as well as operating systems like iOS and Android.

- Ability to use Excel to Reconcile Billing/Reporting/Data Exports

 

Generic Requirements:

-  Has experience to manage a team;

-  Proven track record in customer service;

-  Proficient in English is A Must;

-  Excellent communication and interpersonal skills;

-  Hands-on and a positive attitude;

-  Technically independent with good initiative;

-  Strong analytical problem-solving skills with an out-of-box approach in providing solutions.

 

Candidate pre approval Questions

 

  • Have you changed and Oil or Air filter on a Vehicle?
  • Have you completed and Electrical or Mechanical Repair on a Vehicle?
  • Could you find the Temperature or Oil Sensor on a Vehicle?
  • Have you installed Windows from Scratch?
  • Name 10 Applications you have installed and what they are used for?
  • Have you ever used an OBD2 Dongle? If so for what?
  • Have you used a Mutli-meter more than 20 times?
  • What other tools have you used on a Vehicle?
  • Have you heard of the following and what are they?
    • CAN
    • OBD
    • API
    • REST
    • JSON
    • SOAP
    • MQ
  • How you Disciplined any staff members? Details?
  • What reporting for a Manager have you generated in the Past? Details?
  • Have you configured a VPN Connection in the Past?
  • What QA have you done in the past?
  • Have you ever reconciled a bill from a Mobile Service Provider or similar Vendor?
  • Have you ever tested an Application or any Software before to ensure there are no Bugs?
  • Have you configured a Branch Office/SME including all technology (ISP, Phones, Office Automation) required to operate the facility?

 

Please also include how long ago each item was completed.

 

Or, know someone who would be a perfect fit? Let them know!

Country

11 Keyes Ave
2196 Johannesburg Directions View page

Bloemfontein

63 Zastron St
9301 Bloemfontein Directions 051 448 9188 View page

Cape Town

Vasco Boulevard
7460 Cape Town Directions View page

Durban

124 Shepstone Rd
3610 New Germany Directions View page

East London

2 Sinclair Ave
5241 East London Directions View page

East Rand

North Rand Road
1459 Boksburg Directions 011 823 1887 View page

Gaborone, Botswana

Gabarone West Industrial Estate
Gaborone Directions technical@cartrack.co.bw +267 390 1303 View page

George

136 Merriman St
6529 George Directions 044 874 2211 View page

Highveld - Middelburg

196 Cowen Ntuli St
1055 Middelburg Directions 013 282 1124 View page

Hong Kong

Enterprise Square
Kowloon Bay Directions View page

Johor Bahru

80350 Johor Bahru Directions eleni.chin@cartrack.com View page

Kimberley

57 N12
8300 Kimberley Directions 053 880 0101 View page

Klerksdorp

61 Buffelsdoorn Rd
2571 Klerksdorp Directions 018 468 7888 View page

Kuala Lumpur Malaysia

50490 Kuala Lumpur Directions View page

Lagos, Nigeria

Dolphin Estate
Lagos Directions info.nigeria@cartrack.com 070 8060 2600 View page

Lowveld - Nelspruit

Waterfall Avenue
1201 Nelspruit Directions 013 752 2858 View page

Maputo, Mozambique

Cartrack - Bairro de Jardim, Maputo, Mozambique
Maputo Directions cartrackmozambique@cartrack.com 84 313 6793/4/5/6 View page

Matsapha, Swaziland

King Mswati III Avenue West
Matsapha Directions info@cartrack.co.sz +268 251 900 39 View page

Mthatha

Nelson Mandela Drive
5100 Mthatha Directions 047 531 0064 View page

NCR, Philippines

Metro Manila Directions View page

Newcastle

York Road
2940 Newcastle Directions 034 326 3612 View page

Polokwane

37 Gypsum St
0700 Polokwane Directions 015 292 3625 View page

Port Elizabeth

1 Frank St
6055 Port Elizabeth Directions View page

Pretoria

Garstfontein Road
0044 Pretoria Directions View page

Pretoria

Garstfontein Road
0181 Pretoria Directions 012 361 3660 View page

Richards Bay

101 Bullion Blvd
3900 Richards Bay Directions 035 789 6987 View page

Rustenburg

234 Beyers Naude Dr
2999 Rustenburg Directions 014 592 9711 View page

Singapore

2 Aljunied Ave 1
389977 Singapore Directions info@cartrack.sg +65 6255 4151 View page

Tanzania

Regent Estate
Dar es Salaam Directions info@cartrack.co.tz +255 222 772 434 View page

Thailand

Phairojkijja Tower
10260 Khet Bang Na Directions leana.bernal@cartrack.com +66 2 136 2929 View page

Tzaneen

Agatha Street
0850 Tzaneen Directions View page

Vanderbijlpark

5 Rabie St
1900 Vanderbijlpark Directions 016 981 2520 View page

Windhoek

Cartrack - Windhoek, Namibia
Windhoek Directions info.namibia@cartrack.com.na +26 (4) 61 309 092 View page

Perks & Benefits

The growth of our business is driven by state-of-the-art technology that allows us to create data-driven solutions that are personalised according to the needs of our clients, providing them with insights, business competitiveness, operational excellence and a superior customer experience.
Our people remain our greatest asset ; we will therefore continue to bring together the best talent as we help them achieve their own career aspirations in a growing company that is truly global.

  • Excellent career growth locally and globally

  • Innovative and dynamic work culture

  • Innovative work culture

Workplace & Culture

With over 1,500 staff, Cartrack is creating revolutionary platforms that will transform the industry and help improve efficiency, safety, security and the environment. Our reputation as one of the most innovative and fastest growing telematics companies in the world has resulted in us acquiring 1 million subscribers, including businesses, consumers, and governments. 


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