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Technical Support

Position Title: Technical Support: Electronics
Location: Ortigas, Pasig City/Makati City
Job Type: Full-time/Permanent
Industry: IT Company/Automotive
Work Schedule: 8:00 AM to 5:00 PM- Monday to Friday

Job Description:

• Responsible in handling daily system maintenance work;
• Provide technical support for Cartrack’s system software (asset tracker, Rest API);
• Conduct external training to the end user on Cartrack’s fleet page;
• Involve in design & development of new systems with view to optimize and leverage on the main frame of Cartrack applications;
• In charge of IT Procurement (IT Infrastructure, WIFI, share drive, printer, PC,
program setting, IT Stock, Asset);
• Business Profile Set-up (Business Source, Product Package, Finance Agent, Price Table, VAS);
• Responsible for sensor creation, calibration of Fuel Sensor (sensor checking, Door, Temp);
• Troubleshoot Unit (Faulty unit, weak Signal, Battery Pin);
• Daily System Health checking (Comms engine, CAMS / fleet function, Fitment, report, alert, signal processor);
• Update Technical Documentation and manage OTRS Ticketing.
• To evaluate and provide recommendations by conducting fit gap analysis, identifying feasible alternative solutions;
• Participating in the development of modification during the maintenance;
• Support of all existing internal & external subsystems including resolving user problems and working in a team to ensure a stable, secure and reliable environment;

Job Requirements:

• Bachelor’s Degree in computer science/ Information technology or a related field;
• 1-2 years of experience in a technical support role;
• Experience in telematics, GPS industry is an added advantage but not a must;
• Working knowledge and experience with a variety of software, hardware, and applications;
• Analytical skills to study problems and records and identify solutions;
• Team-oriented attitude to help other colleagues and departments with technical problems;
• Strong interpersonal communication and relationship-building skills; Good communication skills;
• Knowledge with electronics is a must
• Ability to manage time and effectively prioritize numerous projects at one time.

APPLICATION PROCEDURE

Interested applicants may walk-in at 3101 Tycoon Centre, Pearl Drive, Ortigas Center, Pasig City, Philippines.  For more details you may contact us at 0998-585-9397/ (02) 8-661-2651. 

Or, know someone who would be a perfect fit? Let them know!

Perks & Benefits

The growth of our business is driven by state-of-the-art technology that allows us to create data-driven solutions that are personalised according to the needs of our clients, providing them with insights, business competitiveness, operational excellence and a superior customer experience.
Our people remain our greatest asset ; we will therefore continue to bring together the best talent as we help them achieve their own career aspirations in a growing company that is truly global.

  • Excellent career growth locally and globally

  • Innovative and dynamic work culture

  • Innovative work culture

Workplace & Culture

With over 1,500 staff, Cartrack is creating revolutionary platforms that will transform the industry and help improve efficiency, safety, security and the environment. Our reputation as one of the most innovative and fastest growing telematics companies in the world has resulted in us acquiring 1 million subscribers, including businesses, consumers, and governments. 


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