facebook tracking
Copy of Customer Care Executive-Johor Bahru

Copy of Customer Care Executive-Johor Bahru



Cartrack is a leading global provider of fleet management solutions with a focus on technology development to increase productivity and safety. Cartrack already has an extensive footprint in Africa, Europe, Asia and the Middle East. With an active subscriber base of over 1 million, Cartrack ranks among the 10 largest telematics companies globally.


The person aspiring to work as senior customer care executive should expect to perform the responsibilities, duties, and tasks given. He/she is responsible for providing customer support on any issues within the organization – this could be by telephone, internet, or a face to face support. They can also be referred to as the basic point of contact a customer makes with the organization and every firm depends on their expertise in variety of tasks, like project management and consulting.

Job Description:

  • Ensure that the company’s customer database is properly entered and kept in a way that whenever any information is needed in the future, it can be easily accessed
  • Ensure customer care service standard of the company is strictly adhered to by every customer service personnel
  • Ensure the processing of orders, preparation of correspondence, and fulfillment of customer needs to ensure that the customer leaves satisfied.
  • Ensure the performing role is expected to be familiar and knowledgeable about the products and services offered by the company.
  • Report to the Operational Executive and is responsible for performing a variety of duties which can be termed complicated for the regular customer service staff, oversees the answering of phone calls from customers, whether it is for taking orders, resolving complaints, answering queries and providing information.
  • Ensure that every customer or client that steps into the organization is attended to in the most professional and polite way possible and  to use whatever means possible, together with the highest possible standards to ensure a maximum satisfaction of customers.
  • Ensure that several competencies and levels of proficiency that are always associated with this position; these competencies are meant to enhance the person holding the position in major role, which is customer support function.
  • Ensure that the support can be by telephone, through the internet using the various available social media and/or through physical interaction
  • Participate in recruiting and training of fresh customer service employees
  • Respond to inquiries and queries from customers and provide a thorough and speedy resolve
  • Handle complicated and unresolved issues from less experienced personnel
  • Deliver appropriate and relevant information, and when not in the position to, refers customer(s) to appropriate department
  • Supervise the activities of lesser customer service representatives in the accomplishment of customer care goals
  • Develop strategies and plans for customer support
  • Participate in implementation or improvement of initiatives associated with customer service
  • Establish standards for best customer support practices
  • Offers advice on the incorporation of technology in current and planned customer support strategies of the organization
  • Investigate and respond to every inquiry and complaints from customer regarding company’s product and possibly its shipment
  • Manage a train of customer service personnel
  • Prepare correspondence and processes orders
  • Ensure satisfaction of customer needs to the best possible way



·       Minimum diploma or equivalent degree and/or at least 3-5 years of experience in the said field or in any related area

·       Familiarity with various practices, concepts, and procedures of the field gives you an added advantage

·       Must speak English and Chinese (Mandarin speaking for Chinese clients) is a must.

·       High level/degree of creativity

·       A good experience in sales activities

·       A past experience in similar position or similar organization

·       A fair knowledge about the use of computers

·       Excellent customer skills

·       Effective communication skills

·       Effective management skills

·       Ability to thrive effectively under pressure

·       Self – motivated individual with the ability to multitask

·       Excellent presentation skills

·       Good problem solving and people skills

·       Result oriented and driven














Or, know someone who would be a perfect fit? Let them know!


Johor Bahru

80350 Johor Bahru Directions eleni.chin@cartrack.com View page

Perks & Benefits

The growth of our business is driven by state-of-the-art technology that allows us to create data-driven solutions that are personalised according to the needs of our clients, providing them with insights, business competitiveness, operational excellence and a superior customer experience.
Our people remain our greatest asset ; we will therefore continue to bring together the best talent as we help them achieve their own career aspirations in a growing company that is truly global.

  • Excellent career growth locally and globally

  • Innovative and dynamic work culture

  • Innovative work culture

Workplace & Culture

With over 1,500 staff, Cartrack is creating revolutionary platforms that will transform the industry and help improve efficiency, safety, security and the environment. Our reputation as one of the most innovative and fastest growing telematics companies in the world has resulted in us acquiring 1 million subscribers, including businesses, consumers, and governments. 

Already working at Cartrack ?

Let’s recruit together and find your next colleague.


Applicant tracking system by Teamtailor