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Customer Care Officer (Mandarin Speaking handling Mandarin speaking associates)

 

Job Summary

 

Customer Care Officer responsible to interact with customers to handle complaints, process orders, and provide information about an organization's products and services.

Responsibilities

 

  • Handle customers’ enquiries via inbound calls and email correspondences;
  • Escalates enquiries or issues to relevant departments and ensure proper follow-up;
  • Ensure quality customer service and maintaining good phone etiquette;
  • Provide customer support activities;
  • Manage and process sales orders;
  • Assist with any administrative duties and to perform any ad-hoc duties, as and when required.

 

Requirements

Knowledge, Skills, and Abilities

  • Minimum “O” Level/ NITEC/ Diploma holder;
  • Experience in customer service will be an added advantage;
  • Proficient in English and Mandarin (to liaise with Mandarin speaking associates);
  • Familiar with Microsoft Office applications;
  • Excellent communication and interpersonal skills;
  • Hands-on and a positive attitude;
  • Team player, with a high level of energy and able to work independently

 

 

Or, know someone who would be a perfect fit? Let them know!

Country

Johor Bahru

80350 Johor Bahru Directions eleni.chin@cartrack.com View page

Perks & Benefits

The growth of our business is driven by state-of-the-art technology that allows us to create data-driven solutions that are personalised according to the needs of our clients, providing them with insights, business competitiveness, operational excellence and a superior customer experience.
Our people remain our greatest asset ; we will therefore continue to bring together the best talent as we help them achieve their own career aspirations in a growing company that is truly global.

  • Excellent career growth locally and globally

  • Innovative and dynamic work culture

  • Innovative work culture

Workplace & Culture

With over 1,500 staff, Cartrack is creating revolutionary platforms that will transform the industry and help improve efficiency, safety, security and the environment. Our reputation as one of the most innovative and fastest growing telematics companies in the world has resulted in us acquiring 1 million subscribers, including businesses, consumers, and governments. 


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