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Technical Support Specialists (Johor)-Mandarin speaking liaise with mandarin speaking clients

 

Job DescriptionSenior / Technical Support Specialist

  • Handle all first level of customers’ technical enquiries via inbound calls and email correspondences;
  • Escalates enquiries or issues to relevant departments and ensure proper follow-up;
  • Upgrade and configure Cartrack system software to support asset management application per project or operational needs;
  • Perform daily system monitoring, verifying integrity and availability of all hardware, server resources, systems and key process;
  • Review systems and application logs for remote diagnostic of field devices;
  • Provide training and assistance to users of Cartrack application systems;
  • Provide on-site field support and installation;
  • Verify completion of scheduled jobs.

Requirements:

  • Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in , Engineering (Electrical/Electronic),  or equivalent.Minimum Diploma in Electronics/ Electrical Engineering holder;
  • Minimum of 1 year experience in mobile networking will be an added advantage;
  • Must be hands-on handling electrical and electronic devices.
  • Proficient in English and Mandarin (to liaise with Mandarin speaking associates);
  • Excellent communication and interpersonal skills;
  • Hands-on and a positive attitude;
  • Technically independent with good initiative;
  • Strong analytical problem-solving skills with an out-of-box approach in providing solutions.
  • Required language(s): English, Mandarin, Bahasa Malaysia, 
  • Preferably Senior Executive specialized in IT/Computer - Network/System/Database Admin or equivalent.

Or, know someone who would be a perfect fit? Let them know!

Country

50490 Kuala Lumpur Directions View page

Johor Bahru

80350 Johor Bahru Directions eleni.chin@cartrack.com View page

Perks & Benefits

The growth of our business is driven by state-of-the-art technology that allows us to create data-driven solutions that are personalised according to the needs of our clients, providing them with insights, business competitiveness, operational excellence and a superior customer experience.
Our people remain our greatest asset ; we will therefore continue to bring together the best talent as we help them achieve their own career aspirations in a growing company that is truly global.

  • Excellent career growth locally and globally

  • Innovative and dynamic work culture

  • Innovative work culture

Workplace & Culture

With over 1,500 staff, Cartrack is creating revolutionary platforms that will transform the industry and help improve efficiency, safety, security and the environment. Our reputation as one of the most innovative and fastest growing telematics companies in the world has resulted in us acquiring 1 million subscribers, including businesses, consumers, and governments. 


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