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Customer Service Officer (Shift)-Income around RM 2600 with attendance allowance (Johor)


Customer Service/Control Room Agent (24hrs Helpdesk Support (11 hr shift))

  • Handle customer inquiries through inbound calls and emails
  • Escalate inquires to relevant department and ensure proper follow up
  • Ensure quality customer service and maintaining good phone etiquette
  • Provide customer support activities
  • Manage and process sales orders
  • Assist any administrative duties
  • Perform any ad-hoc duties when required
  • Collection and Recovery
  • Follow and alias with account holders for pending payments and outstanding bills


  • Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
  • Required skill(s): Control Room, Sales Support, Customer Service
  • Required language(s): Mandarin for mandarin speaking clients, English and Bahasa Malaysia.
  • Excellent communication and interpersonal skills
  • Work as a team player and understand fast paced and dynamic working environment
  • At least 2 year(s) of working experience in the related field is required for this position.
  • Applicants must be willing to work in Menara Zurich, Johor Bahru.
  • Preferably Junior Executives specializing in  Customer Service.
  • Full-Time position(s) available.
  • Must be willing to perform overtime and staggered 11 hrs shifts including weekends and public holidays

Job Type: Full-time/ Part Time
Benefit: Monthly Attendance Incentive

Or, know someone who would be a perfect fit? Let them know!


Johor Bahru

80350 Johor Bahru Directions eleni.chin@cartrack.com View page

Perks & Benefits

The growth of our business is driven by state-of-the-art technology that allows us to create data-driven solutions that are personalised according to the needs of our clients, providing them with insights, business competitiveness, operational excellence and a superior customer experience.
Our people remain our greatest asset ; we will therefore continue to bring together the best talent as we help them achieve their own career aspirations in a growing company that is truly global.

  • Excellent career growth locally and globally

  • Innovative and dynamic work culture

  • Innovative work culture

Workplace & Culture

With over 1,500 staff, Cartrack is creating revolutionary platforms that will transform the industry and help improve efficiency, safety, security and the environment. Our reputation as one of the most innovative and fastest growing telematics companies in the world has resulted in us acquiring 1 million subscribers, including businesses, consumers, and governments. 

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